ORDER NEVER RECEIVED BUT ITS MARKED AS DELIVERED

MY TAKEALOT ORDER NEVER ARRIVED. IM ON THE PHONE FOR HALF AN HOUR NOW AND STILL NOT SPEAKING TO A HUMAN. MY ORDER REFLECTS AS DELIVERED AND SIGNED BY CUSTOMER BUT THIS DID NOT HAPPEN, DONT THEY CHECK BEFORE THEY DELIVER??? I NEED RESOLUTION ASAP AS I NEED MY ITEM AND IT WAS NOT CHEAP