Order Never delivered and no update

I placed an order 14 December 2024. Expected delivery was supposed to be 21 December 2024. Unfortunately it was not delivered and to date there is no update on my order. I spoke to a consultant on Saturday; 21 December and I was advised they will check and revert. To date I dont know what is happening with my order, I cant even travel home coz I am waiting for this order. Takealot customer service department sucks!