BK
Benjamin K
1 reviews | Active since Jul 2015
20 Jul 2015, 22:52
Order more than a month late
I ordered CIMA textbooks on Take a lot and the order was promised to be delivered with 15-20 working days. I followed up before the 20 working days to ensure that my order would be delivered on time only to be told on the 20th day that my there was a problem with the order and would only be delivered within another 15-20 working days. I then called take a lot to confirm if anything could be done to expedite my order and 4 days later there is still no response from take a lot. How I wish I had ordered directly from Amazon or Kaplan.<br> I am so annoyed.
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Replies (1)takealot.com's replyOfficial
28 Jul 2015, 08:54Hello bkarim,
We're sorry for the unexpected delay in your book's delivery and for not getting back to your enquiry yet. This isn't the kind of experience we wish to give our customers and we'll get our complaints team to look into the matter asap. Please allow them a little bit of time to look into this with the relevant department this morning after which they'll be in touch with an update.
Sincerely,
takealot.com
We're sorry for the unexpected delay in your book's delivery and for not getting back to your enquiry yet. This isn't the kind of experience we wish to give our customers and we'll get our complaints team to look into the matter asap. Please allow them a little bit of time to look into this with the relevant department this morning after which they'll be in touch with an update.
Sincerely,
takealot.com
takealot.com's reply28 Jul 2015, 08:54
Official
Hello bkarim,
We're sorry for the unexpected delay in your book's delivery and for not getting back to your enquiry yet. This isn't the kind of experience we wish to give our customers and we'll get our complaints team to look into the matter asap. Please allow them a little bit of time to look into this with the relevant department this morning after which they'll be in touch with an update.
Sincerely,
takealot.com
We're sorry for the unexpected delay in your book's delivery and for not getting back to your enquiry yet. This isn't the kind of experience we wish to give our customers and we'll get our complaints team to look into the matter asap. Please allow them a little bit of time to look into this with the relevant department this morning after which they'll be in touch with an update.
Sincerely,
takealot.com
