Order missing one item

I ordered 6 items at midnight of Friday 24 November 2023. The order was delivered the following day on Saturday 25th which is commendable.

I received two small boxes, upon opening them, I found that there were four products in one box and one item in the second box ( all hair products). The 6th item which is a garment steamer was missing. In any case the two boxes that I received were too small to fit in the steamer. I immediately called Takealot on the same day to alert them. They asked a number of questions including: how many boxes I received, whether the boxes were tempered with or not, how many products I received, if there was an extra item I didn’t order and the serial number of the boxes and the description of the missing item.I answered all those questions and I was told that they will give me feedback as soon as possible. My issue though is that the item which was ordered and not delivered was ordered for a specific purpose or occasion. The date of the occasion is very close. There’s no ETR given for resolving the matter. The customer service agents say there is nothing that can be done until the warehouse responds. I cannot wait forever not knowing when the warehouse would respond, the agents also refuse to put me through their supervisors. I need to make a decision whether to wait for Takealot or purchase another garment steamer from another provider. The fact that there’s no ETR provided makes it difficult for me to decide how I should move forward.