Order Missing??

<p>Ive ordered several times from Takealot with success.</p> <p>But recently there customer service and ethics has gone down the drain.</p> <p> </p> <p>On 2 Dec I purchase and item from them. Im in CPT and it shows its in JHB warehouse.</p> <p>It says Available by Mon 5 Dec 2016. After Payment it changes to Available 6 Dec 16.</p> <p>Ok so the Tuesday.</p> <p> </p> <p>Now today on 6 Dec I phone them to ask when will item be ready for collection.</p> <p>Lady says not sure. Coming from JHB. I say yes but it says available by today in CPT.</p> <p>She says I must wait. Got little upset about this.</p> <p>Phoned for the next hour and a half to get hold of there Manager Robyn-Lee,</p> <p>Kept being told she will phone me. Nothing.</p> <p> </p> <p>After 2 hours and several calls. Someone else phones me on her behalf. Says item coems from JHB.</p> <p>I say yes. But also says available today. She says not sure. I ask why not thats what you promised.</p> <p>No answer. Ask her where is item at this time. Not sure, WHAT??</p> <p>They dont even know if its in JHB, CPT or on a truck.</p> <p> </p> <p>Now I want them to honour their promise they made on 2 Dec and deliver the item on 6 Dec as they promised.</p> <p> </p> <p>Which they wont do. As their Customer service truly stinks. Its impossible to get answers from them.</p> <p>And they avoid phoning back.</p> <p> </p> <p>But they are quick to ask you to rate them when they feel they did something good. But not at all when stuff like this happens.</p> <p> </p> <p>Its really unacceptable how there Customer team operates. And how they can blatantly make promises to get sales. And then break it with disregard, And without worry.</p> <p> </p> <p>Ridiculous</p>