Order missing

I didn’t receive some of my orders I logged this query and nobody from Takealot has come back. I've placed and paid for my order on the 24 June 2024 for . When my order was delivered on Saturday 25June 2024, 1 of the items was missing and was not included in any of the boxes of my whole order that was delivered. I am missing the following item from my order: Dr Rashel products order number:***