Order messed up and now late, not getting anywhere

<p>Hi</p> <p> </p> <p>Details are on ticket: ********** and ********** on your system for Order number ********** 6.</p> <p> </p> <p>I've been told it has been escalated but I haven't receive any further feedback and I need the items tomorrow, despite being told initially that the items were in stock on Monday, when I ordered.</p> <p> </p> <p>Please assist.</p> <p> </p> <p>Regards</p> <p> </p> <p>Rob</p>