Order late, customer services does not get back to me

Created an order on Tuesday 5 December (and paid), on the same day the order went into a "shipped" status with the details "parcel shipped from takealot warehouse and is in transit to courier facility". The system estimates that the order would have been delivered on 7 December.

I phoned customer service on Thursday 7 December to find out the status of the order - I spoke to Nicolette (Case Ref. ********** ), she ensured me that it would take a bit longer due to the the amount of orders that are processed for the festive season and she told me she would contact the courier the next morning (Friday 8 Dec) to find out the status of the order and would get back to me...

Nobody got back to me, so I phoned again yesterday (11 Dec) speaking to Robin (Case Ref. ********** ) who said he would follow up with the courier and would phone me back. Still did not get an update.

So I phoned once again this morning and spoke to Sharone (I do not recall the name 100%), also regarding the same case as above ( ********** ). I was told again that I would get a phone call back. Nothing received yet.

Did takealot or the courier lose the order or did something else misteriously happen to the order? It does not seem customer services is able to find out so that they can let me know?

I have purchased the items in the order for Christmas and I am going on Holiday the 15th December.

I wouldn't have ordered if the system told me that there was going to be a massive delay but yet it falsely gave an estimated delivery date that was not achievable.

Please get back to me regarding the order and if its "stuck" somewhere, please get it resolved.

Order # ********** 2