Order incorrect and product damaged

I have ordered 2 pairs of Hi-Tech running shoes 28 October 2018 and the original delivery date was 12 November 2018. Then takealot updated the order delivery to 22 November 2018. It finally arrived 14 November 2018 but the order was wrong. The colour was not correct. I logged a return on Monday 20 November 2018 and takealot said they would collect it on Tuesday 21 November 2018. They never came and rescheduled for 22 November, then rescheduled for 23 November and then I decided to just cancel the collection because they never arrive and keep rescheduling. This morning when I fitted one of the pairs, the shoelace broke so I received a badly manufactured product. I am very disappointed in this last takealot experience and would like someone to get this issue rectified. My order return reference number is RRN-81da-bc28