KP
Kuven P
1 reviews | Active since Jul 2009
21 May 2015, 10:35
Order delivered incorrect 6 times
I first ordered a Brita Jug Bundle on the Daily deal on the 23th May 2015. The bundle consisted of the Jug, a filtered 500ml water bottle and an extra filter for the jug, priced R349, marked down from R629.<br> Every delivery to date has been only the Jug and not the bundled items. 6 deliveries and nearly a month later I have not received the correct order. How is this possible for a once flawless delivery company like Takealot to get this wrong 6 in row? The 7th return has been logged please get it right this time.<br> <br> Order No: ***
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takealot.com's replyOfficial
21 May 2015, 11:01Hello kuvenpillay,
It's almost unbelievable to think we've got this wrong so many times. We're very sorry for the struggle to get this sorted & for the frustration this must've caused. We'll get our complaints team to address & rectify this asap & will also investigate why this wasn't escalated long ago, as it really shouldn't have taken this long to assist you.
Our complaints team will be in touch as soon as they've gathered the necessary information to assist.
Sincerely,
takealot.com
It's almost unbelievable to think we've got this wrong so many times. We're very sorry for the struggle to get this sorted & for the frustration this must've caused. We'll get our complaints team to address & rectify this asap & will also investigate why this wasn't escalated long ago, as it really shouldn't have taken this long to assist you.
Our complaints team will be in touch as soon as they've gathered the necessary information to assist.
Sincerely,
takealot.com
takealot.com's reply21 May 2015, 11:01
Official
Hello kuvenpillay,
It's almost unbelievable to think we've got this wrong so many times. We're very sorry for the struggle to get this sorted & for the frustration this must've caused. We'll get our complaints team to address & rectify this asap & will also investigate why this wasn't escalated long ago, as it really shouldn't have taken this long to assist you.
Our complaints team will be in touch as soon as they've gathered the necessary information to assist.
Sincerely,
takealot.com
It's almost unbelievable to think we've got this wrong so many times. We're very sorry for the struggle to get this sorted & for the frustration this must've caused. We'll get our complaints team to address & rectify this asap & will also investigate why this wasn't escalated long ago, as it really shouldn't have taken this long to assist you.
Our complaints team will be in touch as soon as they've gathered the necessary information to assist.
Sincerely,
takealot.com