AR
Amanda R

1 reviews | Active since Mar 2013

04 Jul 2024, 17:40

Order delayed

I placed an order on the 26th of June on items that I need. Initially when the order was placed there's was one item that was not available on delivery for the next day. Looking that I moved into a new place on Monday morning on the 1st I sent a request for my order to be splitted as I really needed my mat as the place that I moved too is too cold and wide. Plus I have visitors arriving today. The order was split and advised that all items were to be delivered on the 2nd or 3rd. On the 3rd on the morning I get a sms that my order will now be delivered on the 4th I called and advised that I need the mat as on yesterday. The call center agent advised that he will try and get hold of the delivery team today at 17:10pm to enquire that the app says my order is meant to be delivered by 5pm but I haven't received it yet. Now I get a sms that it will be delivered tomorrow I am not happy with that. I need my items today

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