Order cancelled without my knowledge

I bot 2 airfyers on takelot and when the driver delivered (after hours) on the 05 June I specifically requested that they deliver on the 12 June ( to which he agreed) but to my surprise I got a call for delivery on the 06 June and I told the driver the same thing

When I check with your call centre on the 11 June after receiving the order cancelled notice I was advised that the order was cancelled because of failed delivery attempts. Which is not correct

The consultation I spoke to advised that he will request for the order to be re processed and he will call me back to advise status. To date I have mot received any feedback from Christopher( except N acknowledgement email)

I need you to re process the exact order and arrange for delivery ASAP as one of the items was a birthday gift which should have arrived already

This service is bad to say the least, I am not a happy client at all and request you to urgently sort out this matter