Order Cancelled, no refund, pathetic service

After over 10 years of being a loyal customer, I am done with Takealot. I recently placed an order and waited weeks, only to have the entire order canceled. When I questioned why, I was told (and I have the emails) that the suppliers had run out of stock. This was a blatant lie. A few phone calls confirmed that there was, in fact, stock available. Some of these suppliers even shared my frustration, specifically calling out Takealot for being dishonest with their clients.

To make matters worse, my money is now gone, and I still haven’t received a refund. Instead, they’ve requested my bank statements as proof of purchase, even though I have documentation showing that the refund was supposedly processed and approved. So, what the heck is going on? Where is my money?

oh and FYI takealot i would highly advise you train your staff on the popia act. i will be reporting this case. i dont think you understand how serious industries are taking this. Also this thing of not giving clients access to speak to takealot over the phone will be the end of you. its the sign of an arrogant company