1 reviews | Active since Dec 2015
Order cancelled due to no stock
I ordered an item from Takealot which was meant to be delivered on 8th Dec 2015. I sent an email querying where it was, this was the response - <br> Roxane Africa [URL Removed] <br> Dec 9, 13:40 <br> Hi Rowena <br> Thank you for the mail.<br> I have checked your order an it shows that the supplier is out of stock.My apologies that you have not been informed.<br> I will have to cancel your order an the credit will reflect on your Takealot profile.<br> Kind Regards<br> Roxane Africa<br> [Email Removed]<br> ***<br> <br> There was no effort to inform me that there was no stock and they just cancelled the order. No effort to call the supplier and find out when the stock might arrive. I am very disappointed as I purchase on-line a lot and this is a gift for my brother-in-law which needs to be sent overseas. Very, very disappointed.<br> <br>
We're sorry for the poor communication with regards to the cancellation of your order and for the lacklustre attempt from our customer service team to try and remedy the situation. We will address this with the agent in question and take the necessary corrective action. You should have been informed about this situation before the promised delivery date to avoid any further disappointment. Our complaints team will liaise with the relevant product department to get clarity on why this did not happen as per our policy and they'll enquire whether our supplier can confirm if or when they'll have this item in stock again. Our complaints team will be in touch with you as soon as they've received the relevant feedback.
Once again we sincerely apologise for the unfortunate outcome of your order and for the poor manner in which this matter was dealt with.
Sincerely,
takealot.com
We're sorry for the poor communication with regards to the cancellation of your order and for the lacklustre attempt from our customer service team to try and remedy the situation. We will address this with the agent in question and take the necessary corrective action. You should have been informed about this situation before the promised delivery date to avoid any further disappointment. Our complaints team will liaise with the relevant product department to get clarity on why this did not happen as per our policy and they'll enquire whether our supplier can confirm if or when they'll have this item in stock again. Our complaints team will be in touch with you as soon as they've received the relevant feedback.
Once again we sincerely apologise for the unfortunate outcome of your order and for the poor manner in which this matter was dealt with.
Sincerely,
takealot.com