Order cancelled after long delay with no communication or alternative

I placed an order with Takealot on 16 December 2025 for paint that was on promotion, with delivery scheduled for 13 January 2026.

On the delivery date, no delivery took place and I received no communication to advise of a delay or stock issue. I was notified on 15 January 2026 that the order was cancelled due to no stock, with the amount credited to my Takealot account.

My concern is not the refund or compensation. The issue is that after waiting nearly a month, I was not contacted, not informed of any problem, and not offered a reasonable alternative before the order was cancelled.

At a minimum, I would have expected communication on the missed delivery date and an opportunity to consider a comparable alternative product rather than a unilateral cancellation.

I am posting this to highlight the lack of communication and customer engagement, and would appreciate a response from Takealot explaining why no alternative was offered and how this will be handled better going forward.