1 reviews | Active since Jul 2014
Order cancelled
Ordered a CD on Sunday. Paid via EFT at the same time. Next morning order cancelled by Takealot and ONE minute later received email confirming order and awaiting payment. Obvious that the company does not have adequate systems ala Amazon. I emailed them proof of payment and then received an email cancelling the order and stating that the amount will be credited to my Takealot account.<br> Bizarre. I do not want to use Takealot ever again and will not recommend them to any of my business friends as they are NOT customer service orientated and have NO respect for the customer. Obviously their business strategy is built around financial interest and customer satisfaction somewhere further down the list. Having spent the last 20 years in London and using Amazon frequently, Takealot has a long way to go before it will be anything remotely similar !!<br> An exceedingly poor experience with online shopping. Worst in South Africa to date
Our complaints team has investigated this matter and found that an agent error led to the wrongful cancellation of your order. We sincerely apologise for the inconvenience this has caused you. We have escalated this mistake to the relevant management team to address with the agent in question. We will reinstate your order at the discounted price and will process your payment to authorise this order ASAP.
Our complaints team will be in touch with you to confirm once this has been actioned and they'll monitor this order to ensure that it is processed smoothly from hereon. Once again we apologise for the unnecessary hassle caused.
Sincerely,
takealot.com
Our complaints team has investigated this matter and found that an agent error led to the wrongful cancellation of your order. We sincerely apologise for the inconvenience this has caused you. We have escalated this mistake to the relevant management team to address with the agent in question. We will reinstate your order at the discounted price and will process your payment to authorise this order ASAP.
Our complaints team will be in touch with you to confirm once this has been actioned and they'll monitor this order to ensure that it is processed smoothly from hereon. Once again we apologise for the unnecessary hassle caused.
Sincerely,
takealot.com