Order Cancellation With No Authorisation

I have placed an order on 18 December 2019.

The package was supposed to be delivered on 19 December 2019 as per notification received.

I did not receive it on that day.

The next day being 20 December 2019 I was advised that I will receive my package on this date when I contacted the customer service.

The team tried to deliver and they could not find my address.

My package was then cancelled and I was credited. This was not an instruction I have given to them. If the delivery team could not find my address, I have advised customer services that I will fetch the package myself.

No feedback was given following our telephonic communication regarding where I can collect my package and thereafter the package was returned to takealot.com warehouse.

Now I had to reorder and pay a little extra as the price changed on that particular product.

On my other order, the items were also returned to their warehouse and now they are out of stock.

The customer service was so terrible as they did not even advise where my package was as the item was allocated to me and now that they returned the item to the warehouse, it was most likely sold to someone else and now the product is out of stock and the advertised price has change.

This is not acceptable as the order was placed on the premise that the price was cheaper and when the delivery is unsuccessful, the items are returned and you have to reorder.

The issue is that the price changes and is usually higher than the price reflected when an initial order was placed.

This is not fair on the consumer.

How does the consumer get compensated in this regard?

Can takealot.com revert to me with positive and constructive feedback?