SC
Stefan C

1 reviews | Active since Feb 2020

21 Nov 2020, 10:42

Order Canceled - Out of Stock / In Stock

I ordered a product from Takealot on 18 November 2020. Everything went through and I paid for the product and got my delivery date for 20 November 2020. On the morning of 20 Nov I received an email stating that my order got canceled and they will credit my account with the amount I paid for the product.

I enquired with Takelaot on why my order got canceled, and they informed me that the supplier no longer had stock available therefore had to cancel my order.

On the morning of 21 November 2020 I logged onto Takelot and saw that my account was credited with the amount I paid for the product. I went to look for an alternative to the product I originally ordered. I then noticed that the product that I wanted to order is in stock. This made me wonder! Out of interest I went onto the supplier website and saw that the product I wanted is in stock on their side even AFTER Takealot informed me that the supplier is out of stock. Surely as two professional companies they would update their relative websites to show that there is no stock available.

This is by far the worst customer experience I have EVER experienced from a company I have used numerous times in the past and never had problems with.

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