RG
Riaan G

1 reviews | Active since Nov 2014

28 Nov 2016, 08:59

Order Canceled

<p> </p> <p>On Friday 25 Nov I ordered 2 Air Sleeping Bag from TAKEALOT order number ********** I tried to make the payment using payfast through the website but kept on getting PAGE cannot be displayed. so eventually I looked up the previous payment I made to TAKEALOT and used that reverence number (Mistake I know). </p> <p>However this is not what bugs me - on the website after I ordered I read a popup stating and I quote "your order is save don’t worry you have 7 days to pay and only after 21 days will it be canceled" so this morning 28 Nov I see my order is cancelled so I phone to find out why - surprised to learn that this 7 day pay story does not apply to sale items, sale items need to be paid for same day (which I actually did with the wrong reverence).</p> <p>So I am very disappointed in TAKEALOT service as they are an awesome site, but now I feel that I cannot trust them as there website sais on thing and what happened is totally the opposite.</p> <p>I’m very unhappy TAKEALOT. </p>

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Replies (1)
takealot.com
takealot.com's reply28 Nov 2016, 12:01
Official

Hello JABroers,

We are sorry to learn about the dissatisfaction in regards to the cancellation of your order.

We appreciate all feedback given and note that as the incorrect reference was used, this impacted the processing of your order.

We know that this is not ideal and hope that in time your faith in us will be restored.

Regards

Takealot.com

Best regards,