GG
Gaylyn G

1 reviews | Active since Aug 2011

26 Sept 2015, 09:06

Order books on the 15 August 2015 still not receiv

I ordered books on the 15 August 2015. I was advised that the books would be deliver by the 17 September 2015. I was then advised that there was a problem with the supplier of the one book. Why has Kahari pervious did the other two books were not sent. Saving costs for Takealot Im sure. <br> I sent a message on Wednesday asking when my books would be delivered and then all of a sudden I got a SMS and email saying that the books were on their way.<br> The tracking on takelot says that they have been delivered. After two calls to Mr Delivery and promises that I would get called back. I phoned a third time and then was told I would be lucky to get the books by Tuesday. A month and a half after I order them.<br> The last order that I made, my goods arrived damaged it sent a message to takealot today nobody has bother too call me 2 months later,<br> Very bad service!!

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Replies (1)
takealot.com
takealot.com's reply27 Sept 2015, 07:00
Official
Hello ***lyng,

We're sorry for the hassles you've experienced with this order and for the frustration it's caused. Shopping with us is supposed to be a fun and convenient experience and we apologise that this hasn't been the case for you. Our complaints team tried calling you yesterday to assist, but they could unfortunately not get hold of you. Please keep an eye out for their email to which you can reply at your soonest convenience as we'd really like to turn this experience around with you.

Our team will try calling you again this morning and will also make sure that this matter is addressed accordingly with the relevant departments on Monday.

Sincerely,
takealot.com