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Bronwyn B

1 reviews | Active since Oct 2015

01 Oct 2015, 14:43

Order booked for Delivery 02 October

Yesterday 30 September i ordered goods online for a birthday on Saturday 03 October, i done a direct deposit at ABSA, CHECKED THIS MORNING AND IT STILL SAID AWAITING PAYMENT, so i emailed copy of slip and picked up that the reference no was captured wrong so on my email i stated this, i waited till 12:30 pm today and checked still awaiting payment so i phoned and was told that they haven't got to my email yet, and they will send it to finance department. that was done after an argument on the phone, then i get confirmation that my order will only be delivered on Monday 5 October. Takealot phoned me back to say the payment was processed and delivery will now only be Monday 5 October so i lost my temper told the guy that i need it for SATURDAY 3 OCTOBER not Monday, so still i was told management will call you back< i am still waiting. So anyway not o n Saturday morning i now have to spend more money on petrol to go to a shopping centre to spend more money to now buy a present for Saturdays party. because takealot wont send my order by tomorrow as previously stated. <br> <br> i was also told we dont dispatch with out proof of payment but what about their COD option? it wasnt available to me

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Replies (1)
takealot.com
takealot.com's reply01 Oct 2015, 16:20
Official
Hello BronBray,

Thank you for taking our complaints team's call and allowing them to assist with this matter. As explained when paying via deposit the funds could take a day to reflect depending on the processing time of the relevant bank. When using an incorrect reference number it could also delay the process as a manual authorisation is then required. We're only able to process orders once payment has been confirmed, hence the promised delivery date would have been extended accordingly.

We realise the urgency of this order and the need for it to be delivered tomorrow. Our complaints team is currently liaising with the relevant courier to see if delivery by tomorrow is possible. We'll do our best to get this arranged for you and will revert back as soon as we've received feedback.

Kind Regards,
takealot.com