Order #***2

I had ordered cologne and set the delivery date for the 25th of November 2018. I received a message stating that this would be delivered before 17:00. I contacted their call centre around 15:00 as I had not received any further communication. At 16:47 I received a message from takealot advising that the delivery of my package would be delayed as there were insufficient address details. I found this to be odd as I had a package delivered to this address before and this not an issue back then. After 17:00 I contacted the call centre again to advise that my package had not been delivered and the lady I spoke to (Yonela) advised that she would look into the matter and give me a call back in 15 minutes. 30 minutes had now passed and still no call. I phoned again and spoke to a gentleman named Keenan who attempted to assist me further. He confirmed that when he verified the address on his side there was no issue. My last discussion with Keenan was that they would dispatch the order and send a driver to deliver by 18:30. I waited till 19:25 and there was still no delivery. I insisted that the reason I set the delivery date for the 25 was because I would not be able to collect this on the 26th. I have now received a message stating that the order will be delivered by the 26th. I am appalled by the takealot's service. No respect for peoples time. I wasted an entire day and still ended up with no package. I insist that Management write me a letter apologizing and explaining why this occurred.