Order #*** – Refund Processed Without Consulting Me

I’m really disappointed with how my recent order was handled.

I placed Order #*** on 23 January 2026 and paid the same day via Google Pay. The item was the Ultra Strengthened Magnetic Coupon Men’s Cross Bracelet for R266, with collection at the Kuils River Pickup Point.

Without anyone contacting me, the order was suddenly cancelled and refunded. I never requested a cancellation or a refund. What frustrates me most is that no one reached out to explain the situation or to discuss possible options before reversing the payment.

I’ve also noticed that the bracelet is still listed on your website, but now at a higher price between R300 and R400. Naturally, this raises questions. Why was my order cancelled instead of being honoured at the price I paid? If there was a pricing or stock issue, I should have been informed first.

As a customer, I expect proper communication before decisions like this are made. I would still like the opportunity to receive the item at the original purchase price of R266.

Please provide a clear explanation and let me know how this will be resolved.

I look forward to your response.