Order #***6 not delivered on date paid for

Yesterday 14 Aug 2020, I placed an order and checked that the items were in stock in Johannesburg. I also chose next day delivery (today) and paid an additional R100 for this. After I placed my order and paid, the delivery date on the website and app was indicated as 22 August. I phoned Takelot this morning at 10:00 and Tata confirmed that Takelot will credit me with R100 that I paid for the delivery. However, he could not tell me why the items will only be delivered on the 22nd when these items are in stock in Johannesburg. He said he would have to enquire from the couriers and phone me back. This did not happen. I have been a Takealot cusmtomer for several years and have ordered a number of items from them. I am highly disgusted and will inform everyone I know about the poor service.

Helene Bezuidenhout