MV
Mel V
1 reviews | Active since Aug 2014
08 Dec 2015, 14:59
Order ***, ***
Yesterday I received a mail stating that a order I placed and paid for a week ago is now out of stock!! Either the item was not reserve when payment was received or the info on the website was a lie! Never in the mail was I given options for something else. I had to serve the website in order to see if I can find anything else. I have send mails back and have not received any reply. I am LIVID! I want to speak to someone who is ABLE and WILLING to help me resolve this issue.
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takealot.com's replyOfficial
08 Dec 2015, 16:55Hello MVerster,
Thank you for taking Kim from our complaints team's call to apologise for the out of stock situation. Our supplier has completely sold out on this item and is not able to supply any more units to us in order to fulfil your order. We apologise once again for the poor communication w.r.t. the reason for your order's cancellation and for the unnecessary frustration caused. We appreciate that you gave us the opportunity to turn this experience around with you by finding a suitable alternative.
Our complaints team will monitor your new order to ensure that it is processed and delivered without any hiccups.
Kind Regards,
takealot.com
Thank you for taking Kim from our complaints team's call to apologise for the out of stock situation. Our supplier has completely sold out on this item and is not able to supply any more units to us in order to fulfil your order. We apologise once again for the poor communication w.r.t. the reason for your order's cancellation and for the unnecessary frustration caused. We appreciate that you gave us the opportunity to turn this experience around with you by finding a suitable alternative.
Our complaints team will monitor your new order to ensure that it is processed and delivered without any hiccups.
Kind Regards,
takealot.com
takealot.com's reply08 Dec 2015, 16:55
Official
Hello MVerster,
Thank you for taking Kim from our complaints team's call to apologise for the out of stock situation. Our supplier has completely sold out on this item and is not able to supply any more units to us in order to fulfil your order. We apologise once again for the poor communication w.r.t. the reason for your order's cancellation and for the unnecessary frustration caused. We appreciate that you gave us the opportunity to turn this experience around with you by finding a suitable alternative.
Our complaints team will monitor your new order to ensure that it is processed and delivered without any hiccups.
Kind Regards,
takealot.com
Thank you for taking Kim from our complaints team's call to apologise for the out of stock situation. Our supplier has completely sold out on this item and is not able to supply any more units to us in order to fulfil your order. We apologise once again for the poor communication w.r.t. the reason for your order's cancellation and for the unnecessary frustration caused. We appreciate that you gave us the opportunity to turn this experience around with you by finding a suitable alternative.
Our complaints team will monitor your new order to ensure that it is processed and delivered without any hiccups.
Kind Regards,
takealot.com