JS
Jay S
1 reviews | Active since Jun 2011
02 Dec 2015, 16:41
Order #*** Cancelled
Good-day<br> <br> I was expecting an order of 2 x 16GB Sandisk SDHC cards to be delivered yesterday afternoon. Today I logged in to track my delivery as it never arrived to see that it had been cancelled, without notification phone call or any refund for that matter. I find this lack of feedback shocking to say the least. When queried, I was told it was cancelled due to being out of stock. How was I able to process payment and complete my order if there was no stock? So either the call centre gave me false information or your website was incorrect.<br> <br> I have since been credited, however I still believe the lack of feedback to be terrible.
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takealot.com's replyOfficial
02 Dec 2015, 18:00Hello jayschwenk,
Thank you for taking our complaints team's call earlier to shed some light on this matter. As discussed our retail team sent out e-mail communication yesterday to customers about the order cancellations as our supplier is unfortunately not able to supply these items to us anymore. This e-mail was sent to the e-mail address associated with the account on which the order was placed. We're sorry if this mail did not reach you and for the unnecessary concern this has caused.
Thank you once again for taking our call and giving us the opportunity to clarify this with you.
Sincerely,
takealot.com
Thank you for taking our complaints team's call earlier to shed some light on this matter. As discussed our retail team sent out e-mail communication yesterday to customers about the order cancellations as our supplier is unfortunately not able to supply these items to us anymore. This e-mail was sent to the e-mail address associated with the account on which the order was placed. We're sorry if this mail did not reach you and for the unnecessary concern this has caused.
Thank you once again for taking our call and giving us the opportunity to clarify this with you.
Sincerely,
takealot.com
takealot.com's reply02 Dec 2015, 18:00
Official
Hello jayschwenk,
Thank you for taking our complaints team's call earlier to shed some light on this matter. As discussed our retail team sent out e-mail communication yesterday to customers about the order cancellations as our supplier is unfortunately not able to supply these items to us anymore. This e-mail was sent to the e-mail address associated with the account on which the order was placed. We're sorry if this mail did not reach you and for the unnecessary concern this has caused.
Thank you once again for taking our call and giving us the opportunity to clarify this with you.
Sincerely,
takealot.com
Thank you for taking our complaints team's call earlier to shed some light on this matter. As discussed our retail team sent out e-mail communication yesterday to customers about the order cancellations as our supplier is unfortunately not able to supply these items to us anymore. This e-mail was sent to the e-mail address associated with the account on which the order was placed. We're sorry if this mail did not reach you and for the unnecessary concern this has caused.
Thank you once again for taking our call and giving us the opportunity to clarify this with you.
Sincerely,
takealot.com