Order #***9

Order # ********** 9Ordered 7 Dec 2017Paid 7 Dec 2017 I have been trying since 7am this morning for you to cancel my order and credit my account. Why is it so hard. There is not even a phone number to phone in and speak to your people directly this e-mail communication is not working.I have logged 3 tickets now already. Just credit my account why is it so difficult??