OPPOSITE OF hassle free returns !

So, I try let you redeem yourselves from the last mess you created by placing an order with you. The one item, the charger for my iPhone, lasts a week and stops charging. I log a return as in accordance with your policy : Hassle-Free Exchanges & Returns for 30 Days Returns If you are not completely satisfied, simply return the items to us in their original condition and packaging within 30 days of receipt and we will issue a credit which can be used to place a new order. Exchanges (Fashion, sportswear and shoes only) The item must be unworn and unused (other than trials) with the original tags still attached. Packaging should be returned in an undamaged condition with the item. When does this policy not apply? If the item is: older than 30 days opened, unsealed, used or missing any accessories a digital product such as an eBook, electronic voucher, gaming code or other digital downloads; an audio or video recording or computer software that has been unsealed; a newspaper, periodical or magazine; a foodstuff, beverage, or other product intended for everyday consumption; a nursing or maternity product that has been unsealed, including (but not limited to) breast pumps, bottles, formula, maternity underwear, nappies and wipes; a beauty product or fragrance which has been used; a product which has been personalised or made to your specifications. I get no notification so I go onto your website to see the status as it has still not been collected only to find out you have concluded the return. Confused, I call and Im told I have to lodge the warranty claim with the 3rd party supplier who guess what ... IS IN THE UK !!! How is this hassle free ??? the item only worked a few days ??!!! I have relogged the return and here is my Order #***5 I expect a replacement item and am not contacting the UK