Opened, Dirty & Incomplete. Deplorable Service

Good Day<br> <br> Order Number: ***<br> Reference Number: *** OR RRN-6c78-0275 OR ***<br> <br> I've called in to your call centre 3 times over the last 5 days. I've also sent four emails. On my last call (yesterday) to the Returns Department, Luthando advised me that a superior would be contacting me today after 8am. <br> <br> I have yet to receive an email from takealot that isn't automated since I've had to find out why delivery was late. It's been 5 days since the product was delivered and I called in to support. <br> <br> The first time I call in, Nothing is done.<br> I send an email, there is no response.<br> The second time I call in, A replacement is set.<br> I send another email, there is still no response.<br> The third time I called in, I was assured that someone superior will contact me as they were too busy to speak to me at the time. <br> I'm still waiting for that call.<br> <br> My order: iPad Cover <br> - The box that houses the iPad cover is scratched and dirty.<br> - The box only had one piece of tape keeping instead of two. It was opened.<br> - The cover is supposed to consist of two parts: a shell to hold the ipad in place and a flap that<br> covers the screen. Only the shell is present inside the box<br> - The shell was dirty.