MP
Muhammad P
1 reviews | Active since Dec 2013
17 Jun 2015, 23:23
Only received part of order
Hi <br> <br> I purchased a nescafe dolce gusto machine along with 9 Different capsule varieties ( order *** ) on Wednesday 17th June I received a call which said my order will be delivered today. Mr delivery arrived and a family member collected the parcel . When I arrived home I was shocked to. See that only the machine and not the capsules were delivered. The call centre then told me that I was supposed to receive 2 packages , but unfortunately I only received one. I have paid for the full order an amount of R1972 COD . please deliver my other package ASAP as I am looking forward to using the machine.
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takealot.com's replyOfficial
18 Jun 2015, 08:09Hello Moep786,
We can imagine your excitement in wanting to try your new purchase and apologise for the let down when you discovered that only the machine was delivered. We'll try to make this up to you by getting the matter straightened out soonest and you'll be glad to know our complaints team is already working on this as we speak.
They'll be in touch with you as soon as they've liaised with the relevant departments.
Sincerely,
takealot.com
We can imagine your excitement in wanting to try your new purchase and apologise for the let down when you discovered that only the machine was delivered. We'll try to make this up to you by getting the matter straightened out soonest and you'll be glad to know our complaints team is already working on this as we speak.
They'll be in touch with you as soon as they've liaised with the relevant departments.
Sincerely,
takealot.com
takealot.com's reply18 Jun 2015, 08:09
Official
Hello Moep786,
We can imagine your excitement in wanting to try your new purchase and apologise for the let down when you discovered that only the machine was delivered. We'll try to make this up to you by getting the matter straightened out soonest and you'll be glad to know our complaints team is already working on this as we speak.
They'll be in touch with you as soon as they've liaised with the relevant departments.
Sincerely,
takealot.com
We can imagine your excitement in wanting to try your new purchase and apologise for the let down when you discovered that only the machine was delivered. We'll try to make this up to you by getting the matter straightened out soonest and you'll be glad to know our complaints team is already working on this as we speak.
They'll be in touch with you as soon as they've liaised with the relevant departments.
Sincerely,
takealot.com