AM
Angelique M
1 reviews | Active since Feb 2013
13 Nov 2015, 15:23
Only part of order delivered
Good day,<br> <br> I placed an order on [URL Removed] on Monday 09/11, #***, this was delivered today.<br> I had two items in my order. 1 was a book set of 5 books - a Guide through IFRS.<br> Only 1 book of the 5 was delivered.<br> I called takealot and was told they'll get back to me.<br> I mailed takealot and nothing.<br> I called takealot again and was told they'll get back to me.<br> All I want is my full order. I need these books for study purposes asap.<br> Can someone please tell me what is going on? why i did not get my full order? and when i will get my full order?<br> <br> Regards,<br>
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takealot.com's replyOfficial
13 Nov 2015, 16:38Hello AAMellett,
It's quite unusual for a bundle product to be delivered incomplete. We're sorry for the concern this must have caused and for the difficulties you've had in trying to get an update on the matter. We've instructed our complaints team to take this up with the relevant product buyer and our DC to get clarity on how this could've happened and how best we're able to correct this.
Kindly keep an eye out for out ream's call. They'll be in touch with you shortly to assist.
Sincerely,
takealot.com
It's quite unusual for a bundle product to be delivered incomplete. We're sorry for the concern this must have caused and for the difficulties you've had in trying to get an update on the matter. We've instructed our complaints team to take this up with the relevant product buyer and our DC to get clarity on how this could've happened and how best we're able to correct this.
Kindly keep an eye out for out ream's call. They'll be in touch with you shortly to assist.
Sincerely,
takealot.com
takealot.com's reply13 Nov 2015, 16:38
Official
Hello AAMellett,
It's quite unusual for a bundle product to be delivered incomplete. We're sorry for the concern this must have caused and for the difficulties you've had in trying to get an update on the matter. We've instructed our complaints team to take this up with the relevant product buyer and our DC to get clarity on how this could've happened and how best we're able to correct this.
Kindly keep an eye out for out ream's call. They'll be in touch with you shortly to assist.
Sincerely,
takealot.com
It's quite unusual for a bundle product to be delivered incomplete. We're sorry for the concern this must have caused and for the difficulties you've had in trying to get an update on the matter. We've instructed our complaints team to take this up with the relevant product buyer and our DC to get clarity on how this could've happened and how best we're able to correct this.
Kindly keep an eye out for out ream's call. They'll be in touch with you shortly to assist.
Sincerely,
takealot.com