Online shopping nightmare and now EFT payment evaporated into thin air!

DO NOT MAKE USE OF TAKEALOT........Online shopping nightmare! Not trustworthy at all! I was requested by Takealot to make EFT payments after I placed a COD order. I placed an order # ********** 6 on 22 May 2019, was instructed via e-mail to make an EFT payment as Skynet does not accept COD payments. Proof of EFT payment was submitted on 31 May 2019. Made contact with the call centre today 5 June 2019 and told by Monica Khoza that my order was cancelled by Takealot. She was unable to provide me with a reason, probably due to their incompetency. It is quite obvious that the refund won't be possible as the EFT payment of R858 has gone into someone's back pocket. True South African style. Don't say you weren't warned when your money goes missing into thin air!