Online payment Issue

I tried to purchase one item from takealot daily deals , even though the amount was deducted from account but the payment failed.

I understand there must be some technical error , but it seems the support is unable to give feedback on my payment status. I called them twice but they are still waiting for feedback from the finance team. At least I expect one confirmation msg or mail saying the amount has been reversed to my account ,so that I can make payment again.

Now onward I will just use the cash on delivery option on take a lot.

Here is my order number just in case they want to follow up : ********** 5