Online Order System Mess up

<p>I had placed three orders on Friday 25 November. </p> <p> </p> <p> ********** - Was stated and confirmed that it is to be Returned. Awaiting my account to be credited.</p> <p> ********** - Waiting Delivery. I had informed that the order must be made today 30 Nov, between 5-6pm, and not Monday 28 Nov. The system was then processed to return the item to the warehouse for no reason and no confirmation from me. </p> <p> ********** - Incorrect Delivery Status. I had informed that the order must be made today 30 Nov, between 5-6pm, and not Monday 28 Nov as well. But the status now says it has been delivered, with an email to confirm so as well. When I had not received nor signed for it. On contacting the call centre they had informed me that the system states the order has also been returned to the warehouse.</p> <p> </p> <p>I would like to know as to what happened to these orders, as when I had called to confirm their status this past Monday 28 Nov all seemed fine. And the delivery dates should have been noted and added to the order information.</p> <p> </p> <p>This is terrible service and shows a huge gap in communication between the online site, call centre as well as the email management systems. Please could ALL these matters be addressed, and an explanation given to me as to how this as all possible.</p> <p> </p> <p>Thanks!</p> <p>Tejas</p> <p> </p>