Ongoing Inbound Exceptions Delaying Product Listing

We registered as new sellers on Takealot at the end of 2024 and have been diligently working to ensure compliance with all requirements. However, we continue to face significant challenges with the inbound process, which is preventing us from successfully listing our product.

Initially, our first shipment to the Johannesburg Inbound Warehouse was rejected due to packaging requirements that were not clearly communicated during onboarding. After multiple calls to Seller Support, we finally received the correct guidelines and repackaged our products accordingly.

Despite following the provided instructions, we have now encountered yet another exception—this time regarding barcode integrity. However, the attached image in the exception notice does not show the barcode itself but rather the sticker indicating that the items are sold as a set. This raises concerns about the accuracy and consistency of the inbound review process.

It has now been over a month of continuous effort, yet our product remains unsellable due to repeated inbound issues. As a new seller eager to contribute to the Takealot marketplace, this experience has been extremely discouraging. We would appreciate urgent clarification on the barcode requirements and immediate resolution so that we can proceed with our sales.

If these ongoing delays persist, we may be forced to explore alternative platforms that offer more efficient onboarding and seller support. However, we remain hopeful that Takealot values its sellers and will assist us in resolving this matter promptly.

Please let us know how we can move forward as soon as possible.

Kind regards Tina Lubbe