Ongoing Delivery Issues - Urgent Resolution Needed

Dear Takealot,

I am writing to express my frustration regarding the repeated failed deliveries of my last two orders (Return Order Numbers: [#MRRN-9ZEEY-REKY] and [#MRRN-GA59K-RPZZ). Despite 3 attempts, the deliveries have either been incorrect or not fulfilled as expected.

I rely on Takealot for efficient service, but this experience has been extremely disappointing. I would appreciate an urgent resolution regarding this as I collect from your Fores**** collection point, and have been there 6 times to collect goods that are totally not what I ordered on the incorrect colour.

There is no savings advantage you offer your customers for collecting from your pick up depot. On the other hand it is costing me more for the goods, as time and time again I have to return to your collection point as you have not delivered the goods per the order. This is now unacceptable, and little wonder as to why your business is running at a loss each year.

You need to advise how you intend to rectify this issue. Looking forward to your prompt response.

Kind Regards, David Josephson Cell: ***