One Person Can Make A Difference

I ordered a Christmas tree along with a few other things online and was given a delivery date. I was very excited as I was keen to put up my very own tree for the first time. However, my items did not arrive on the scheduled date and after calling the call centre I was told that it would arrive the following day. It didn't. I called the TakeAlot call centre again and was told that it would only be delivered the following week. <br> <br> I asked to be forwarded to the complaints department. I spoke to Jason Brits and he listened to exactly what my issue was. He told me that he would have to follow up and then get back to me. He called back on the same day with a solution and stayed in touch with me, providing updates regularly as I waited for my package to arrive. Despite not receiving my goods on the initial scheduled delivery date I am very happy that my query was taken up seriously and promptly, and that I got my Christmas tree the very next day.<br> <br> Thank you, Jason Brits.