1 reviews | Active since Jul 2011
One one voucher per takelot profile???
I joined HealthPrint on Medihelp and received 4 vouchers where if I spend R250 or more I get R100 off. This is valid until 31 January 2016. I used the first one in September. When I spoke to Yongelwa Gedezan last week (ticket ***) she indicated repeatedly that I would be able to use the other three vouchers together with my credit bought on my account but that I could only use one voucher per order - I had to thus create three orders to use the three vouchers with my current credit. <br> <br> This week Siyasanga Qobo-Rode is telling me that I can only use one per takelot profile and that I need to create more profiles to use the other three vouchers. I was told last week that I can AND when I received the codes (from MediHelp) nobody told me that I would only be able to use one per takealot account profile OR one in a specified amount of time on one account profile. I still do not know what this time period is!<br> <br> I loaded credit onto my account to be able to buy my kids Christmas gifts and took into account the vouchers when selecting their gifts. Now I want to remove the credit from my account to be able to use it in the other 3 accounts I have to create but I am not getting feedback!
We're sorry for the frustrating experience you've had in trying to redeem the codes you received from HealthPrint. We'd like to shed some light on the issue to clarify the matter with you. Kindly note that the codes you received from HealthPrint are promotional coupon codes and not vouchers. As per our T&Cs w.r.t. coupon codes, we only allow one coupon, to be used per person per promotional campaign. As all the codes are from the HealthPrint promotion, you'll only be able to use one of them. As indicated on the HealthPrint coupons T&Cs apply. These can be found on the takealot.com website. Our agreement with HealthPrint was to issue one coupon per person. We'll further investigate this matter with them to confirm why you received four.
Furthermore we'll address the inaccurate information you received from the agents in question and provide them with the necessary training on how to assist with coupon queries in future. Our complaints team will be in touch with you shortly to go over the details of this matter and to collect the necessary information to further address this with HealthPrint.
Kind Regards,
takealot.com
We're sorry for the frustrating experience you've had in trying to redeem the codes you received from HealthPrint. We'd like to shed some light on the issue to clarify the matter with you. Kindly note that the codes you received from HealthPrint are promotional coupon codes and not vouchers. As per our T&Cs w.r.t. coupon codes, we only allow one coupon, to be used per person per promotional campaign. As all the codes are from the HealthPrint promotion, you'll only be able to use one of them. As indicated on the HealthPrint coupons T&Cs apply. These can be found on the takealot.com website. Our agreement with HealthPrint was to issue one coupon per person. We'll further investigate this matter with them to confirm why you received four.
Furthermore we'll address the inaccurate information you received from the agents in question and provide them with the necessary training on how to assist with coupon queries in future. Our complaints team will be in touch with you shortly to go over the details of this matter and to collect the necessary information to further address this with HealthPrint.
Kind Regards,
takealot.com