One of the worse service experiences

Order number ********** 4 Very dissappointed in Takealot, I was also very impressed with your customer service but seems this is only applicable when you collect your own items and not when you select delivery. I ordered 3 items on 14 Feb 2018, according to the app estimated delivery time will be on 20 Feb 2018. At first I was confused why delivery will take so long when the stock I have ordered was available in Cape Town. 20 Feb came and gone and never did I get any notification that the order will be late, where is your common courtesy? On 22 Feb I called your call centre and was told that one of the items (Captain Morgan) is being shipped from JHB and is causing the delay, bear in mind when I ordered it said stock available in Cape Town. On 26 Feb I get an email confirming delivery of all 3 items, I open the box and only one item is received (pampies nappies) and ontop of it all its not the size I ordered. This experience goes in the same bin as the ****py customer service that companies like Telkom and government institutions would give you where the customer does not matter.

Your call centre agent was all too happy when I agreed to cancel the items on her recommendation because I assume its much easier to just cancel the order and credit my account than trying to sort out my order. I wanted to receive these items today because I will not be available at the delivery address again until Monday 5 March 2018.

I also just checked my credit balance and no refund has been credited to me.

Now I want to see what Takealot is going to do about this pathetic service.