One of my biggest disappointments in 2020

I placed an order on 4 Nov for delivery at my office address where we have a receiving department with security 24/7. On average, I have been ordering 1 -2 orders from Takealot the last few years. On Monday, I received an SMS confirming that the order will be delivered on Monday, to my surprise, I received an SMS later in the saying that the driver attempted delivery however I was not available. At first, I didn’t think much of it, and just waiting for Tuesday because the delivery was now scheduled for the Tuesday. I dispute this because nobody even tried to call me, not from our reception, or the driver’s side. On Tuesday, I received another SMS confirming that the delivery is out, and in the afternoon, another notification of failure due to me not being available. At this point I started getting agitated. I tried calling the Call Centre to follow up but unfortunately, they were already closed. Wednesday morning, I called early to ensure the order is delivered successfully delivered today. I spoke to Kurt who assured me that he will report the drivers because they were not even at the office when they sent the update regarding unsuccessful delivery. When I received another notification saying that the driver could not get hold of me, I lost it. I went to our reception area and spoke to security and they all confirmed that Takealot has not been at the office for any deliveries. So, on the third attempt to deliver, without calling me, or leaving with reception as I requested & as they always do. I am the reason for the order not being delivered when the notification was sent from Morningside. Not even in front of my office. On Thursday, I received an e-mail from Takealot advising me that they have not been able to deliver, do I wish to credit or redeliver. I shared my whole story on what transpired this week, and Mymoena S advised that they will deliver tomorrow, the 13th. On Friday, 13th, I received an SMS saying my order is out on delivery around 9AM. Shortly after that I received an e-mail saying my order’s been credited, wow! And then an hour after that, my order is being sent back to the distribution centre due to unsuccessful delivery and my account’s been credited. After this service, I want a refund, thank you very much so I can go to Makro and buy this, like I will be doing moving forward. I am SO disappointed, that after I spoke to 3 people regarding my plead and trying to make them aware of this despicable service, they just couldn’t care less. So, thank you for the good service over the last year Takealot, but I shall be closing my account. I know you probably don’t need my business, but I refuse to be frustrated with things like this in life.