AB
Andi B
1 reviews | Active since Oct 2012
10 Mar 2015, 09:47
ONE EXCUSE AFTER THE OTHER...
I placed an order on 25 February and have STILL not received anything apart from aggravation. The courier company mails me on 06 March with the following message: \We would like to deliver your Takealot parcel and urgently request your correct and full delivery address and alternative contact details as the given numbers 084***
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takealot.com's replyOfficial
10 Mar 2015, 09:56Hello andicap,
Sorry for the disappointing experience & aggravation caused. This is certainly not our intention or the kind of experience we wish for any of our customers. It unfortunately happens that we're sometimes not able to reach a customer to confirm delivery, but it shouldn't be this much of a hassle to sort out, especially as you mentioned delivery was promised to & confirmed with you for Monday.
We're really sorry for not following through on our promise & will do everything we can to get this sorted out today. Cawyn from our complaints team will be in touch with you shortly.
Sincerely,
takealot.com
Sorry for the disappointing experience & aggravation caused. This is certainly not our intention or the kind of experience we wish for any of our customers. It unfortunately happens that we're sometimes not able to reach a customer to confirm delivery, but it shouldn't be this much of a hassle to sort out, especially as you mentioned delivery was promised to & confirmed with you for Monday.
We're really sorry for not following through on our promise & will do everything we can to get this sorted out today. Cawyn from our complaints team will be in touch with you shortly.
Sincerely,
takealot.com
takealot.com's reply10 Mar 2015, 09:56
Official
Hello andicap,
Sorry for the disappointing experience & aggravation caused. This is certainly not our intention or the kind of experience we wish for any of our customers. It unfortunately happens that we're sometimes not able to reach a customer to confirm delivery, but it shouldn't be this much of a hassle to sort out, especially as you mentioned delivery was promised to & confirmed with you for Monday.
We're really sorry for not following through on our promise & will do everything we can to get this sorted out today. Cawyn from our complaints team will be in touch with you shortly.
Sincerely,
takealot.com
Sorry for the disappointing experience & aggravation caused. This is certainly not our intention or the kind of experience we wish for any of our customers. It unfortunately happens that we're sometimes not able to reach a customer to confirm delivery, but it shouldn't be this much of a hassle to sort out, especially as you mentioned delivery was promised to & confirmed with you for Monday.
We're really sorry for not following through on our promise & will do everything we can to get this sorted out today. Cawyn from our complaints team will be in touch with you shortly.
Sincerely,
takealot.com