1 reviews | Active since May 2012
Once again no delivery on date promised
So I placed an order yesterday morning with same day delivery. After calling Takealot at 3PM they told me no the parcel was sent to the incorrect hub, delivery will only take place tomorrow for the 4th time. So after a long conversation with your delivery team after they said no they will refund me the money for the Same Day delivery which I am still waiting for, they told me they will deliver today before 12 PM. After talking to your one consultant today they wanted to schedule delivery for 3PM. Not honoring their time they said!<br> <br> The delivery guy just came and the parcel was sent back with him because Takealot cannot read \Prima Kettle & Toaster Bundle - Red". So instead they just gave me \""Prima 2 Litre Stainless Steel Cordless Kettle\"". One costs 800 and the other 250. I mean really is it that difficult to spot the difference Kettle with Toaster and just a Kettle?<br> <br> So now my delivery is delayed once again thanks to Takealot being their useless selves once again.<br> <br> Takealot was a good company"
We realise an apology doesn't make up for the frustration and inconvenience you've experienced with this order, but we would like to say sorry as this is a far cry from the service we wish to give any of our customers. There are a few points we need to investigate with regards to this situation, starting with why same day delivery didn't occur in the first place and how the incorrect item was sent to you.
We kindly ask that you give our complaints team a little bit of time to liaise with the relevant departments to address the issues you've raised. They'll then be in touch with feedback and will assist in getting this situation straightened out ASAP.
Sincerely,
takealot.com
We realise an apology doesn't make up for the frustration and inconvenience you've experienced with this order, but we would like to say sorry as this is a far cry from the service we wish to give any of our customers. There are a few points we need to investigate with regards to this situation, starting with why same day delivery didn't occur in the first place and how the incorrect item was sent to you.
We kindly ask that you give our complaints team a little bit of time to liaise with the relevant departments to address the issues you've raised. They'll then be in touch with feedback and will assist in getting this situation straightened out ASAP.
Sincerely,
takealot.com