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Tamsin E
1 reviews | Active since Apr 2012
01 Dec 2015, 14:53
Once again LET DOWN by Takealot
Once again Takealot of let me down, I have spent over R15k with Takealot, to my regret. We made the decision due to the amount and size of the goods we ordered we would take delivery at home. Surprise, surprise they have not pitched - and we were told that they moved it from one warehouse to another. We took a days leave to wait for our delivery. And have now been told, when next can you take delivery - TODAY! since I took leave for this and received confirmation of delivery. <br> <br> Another person told me \Well can you not collect it?"REALLY? We ordered over 20 goods from you - there was a reason we chose the 'convenience\"" of ordering online. <br> <br> I expect 1 of 2 things"
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takealot.com's replyOfficial
01 Dec 2015, 16:54Hello Tamsinjane26,
We realise that you've made special arrangement in order to receive your delivery today and we apologise for the concern caused by not following through on our arrangement yet. Our complaints team is busy liaising with the relevant management teams to confirm if it's possible to deliver your order to you this evening still.
Shopping with us is supposed to be convenient and we'll do our best to prove this to you by getting this matter resolved as best and quickly as possible. Our complaints team will update you as soon as we've received feedback.
Sincerely,
takealot.com
We realise that you've made special arrangement in order to receive your delivery today and we apologise for the concern caused by not following through on our arrangement yet. Our complaints team is busy liaising with the relevant management teams to confirm if it's possible to deliver your order to you this evening still.
Shopping with us is supposed to be convenient and we'll do our best to prove this to you by getting this matter resolved as best and quickly as possible. Our complaints team will update you as soon as we've received feedback.
Sincerely,
takealot.com
takealot.com's reply01 Dec 2015, 16:54
Official
Hello Tamsinjane26,
We realise that you've made special arrangement in order to receive your delivery today and we apologise for the concern caused by not following through on our arrangement yet. Our complaints team is busy liaising with the relevant management teams to confirm if it's possible to deliver your order to you this evening still.
Shopping with us is supposed to be convenient and we'll do our best to prove this to you by getting this matter resolved as best and quickly as possible. Our complaints team will update you as soon as we've received feedback.
Sincerely,
takealot.com
We realise that you've made special arrangement in order to receive your delivery today and we apologise for the concern caused by not following through on our arrangement yet. Our complaints team is busy liaising with the relevant management teams to confirm if it's possible to deliver your order to you this evening still.
Shopping with us is supposed to be convenient and we'll do our best to prove this to you by getting this matter resolved as best and quickly as possible. Our complaints team will update you as soon as we've received feedback.
Sincerely,
takealot.com