JZ
Jaco Z

1 reviews | Active since Jul 2014

04 Dec 2015, 09:51

Once again disappointed

Good Day<br> <br> So it seems like this is becoming almost a monthly thing, where you have to leave at least one complaint before you get any service out of these people.<br> <br> My latest promised delivery date was yesterday, and still no parcel. Not even a scheduled time, yet. Every time I phone (twice now) I get promises without delivery. I used to sing takealot's praises to friend and family, and recommend them to everyone I spoke to. I long for the days I used to leave positive feedback here on them. Now I cannot even convince myself to buy from them anymore. They are becoming more and more inconsistent with delivering you products on their promised date. You can't trust anything they promise you anymore. <br> <br> I did not phone the delivery team again this morning, because I am tired of empty promises. They also don't update their tracking info on orders frequently and fast any more like they used to.<br> <br> Once again thanks for leaving me disappointed once again, I guess it is finally time to start using other companies.<br> <br> Order #***<br> <br> Jaco van Zyl

0
Replies (1)
takealot.com
takealot.com's reply04 Dec 2015, 11:52
Official
Hello Xhaphan,

You shouldn't have to come to Hello Peter to get the feedback and assistance you require. This is not how we aim to run our business and we apologise for the disappointment this failed delivery has caused you. Thank you for taking Maxine from our complaints team's call earlier. As advised she is liaising with the relevant courier to get clarity on why delivery was missed and to confirm how soonest we can get your parcel delivered to you.

We'd love to turn this experience around for you and will do our best to get this delivery completed ASAP.

Sincerely,
takealot.com