***** on my account

On 16 December 2023 I ordered a water fountain for my cat from Takealot at a price of R490,00. Order No. ***. My payment reflects on my bank account on 19 December 2023.

On 9 January 2024, I went to Takealot in Potchefstroom to query about my order as I had not received any notification from Takealot to collect my order. I was then told to phone their call centre as they could not trace my order.

I phoned the call centre twice, each time explaining the whole situation and after long conversation my calls were cut off. It was only when I phoned a third time and spoke to Aqeeb that the whole situation was explained to me. Apparently, my account at Takealot was hacked and somebody used my payment to buy airtime.

Takealot apparently sent me an email to the effect that there was a problem on my Takealot account which I never received as it was sent to ***. I never use this email address anymore. I tried to change my email address on their system but failed each time.

Aqeeb promised to report the matter so that it can be investigated.

Kindly note the following:

1. If somebody bought airtime with the R490,00 then the cell number of that person should reflect next to the payment. I will not buy airtime from Takealot as it is easier to buy it on my banking app and I will never buy that huge amount of airtime as I have a contract with my service provider.

2. I do not necessarily want a refund, just send me the fountain which I have ordered. I sent attached screenshots of my order, which was confirmed, as well as a photo of the fountain. Obviously, if they cannot supply the fountain, I will require a refund or a voucher for R490,00 which I can then use to buy something else.

I am still waiting for this matter to be resolved!!!!!