1 reviews | Active since Jan 2024
Of course the call centre!!!
This morning I phoned them to cancel a order to be put on hold to no avail eventually put down the phone and called again and was helped. After the order was cancelled I still received it- this after I phoned MRD Express to say that the order has been cancelled why do they want to deliver. Phoned this afternoon to return the package and was put on hold for no reason while they sing, chat and laugh in the background just for the phone to be put down in my ear 16min later. <br> <br> What happened to TAKEALOT did the Kalahari influence them that badly? How do they want to grow when this is the type of service you get? I moved from Kalahari to TAKEALOT because their service was ********** but now that they've merged it seems that Kalahari employees have taken over or that they have influenced TAKEALOT employees. I am highly disgusted in this services and I'm on the verge of not buying from TAKEALOT anymore.<br> <br> The order number in question was ***
We're sorry for the bad experience you've had with our call centre. This is rather disappointing to hear as the purpose of the call centre is to provide our customers with great service and assistance and not to cause frustration. This matter has been assigned to our complaints team who will escalate it to our call centre management team. They'll also liaise with the relevant department so find out why your parcel was delivered to you after it was cancelled.
We sincerely apologise for any inconvenience and frustration caused. We'll address the points you've raised with the responsible parties and will provide coaching where necessary to prevent such a disappointing experience from happening again.
Sincerely,
takealot.com
We're sorry for the bad experience you've had with our call centre. This is rather disappointing to hear as the purpose of the call centre is to provide our customers with great service and assistance and not to cause frustration. This matter has been assigned to our complaints team who will escalate it to our call centre management team. They'll also liaise with the relevant department so find out why your parcel was delivered to you after it was cancelled.
We sincerely apologise for any inconvenience and frustration caused. We'll address the points you've raised with the responsible parties and will provide coaching where necessary to prevent such a disappointing experience from happening again.
Sincerely,
takealot.com