now the 2nd time this is happened

Order number *** the order is a drop and collect Order I phoned in yesterday to find out when I m geting the order cz I wanna let someone be at home I get told by ur agents that I would get my order to day b4 5 I call in ang to day to make sure then the agent I talk to today tells me. That omy order will be coming on Monday bt last night I was told to day so I took the day of work and did cancel a lot of stuff to wait at home for my border like *** is worg with u ppl its the 2nd time this is happening now i want my order as Promise To me last night that I'll get it to day b4 _/5 or I'll naver shop on TAKEALOT anymore cz I had enough now order number ***