1 reviews | Active since Oct 2015
Notification of Delivery yet nothing!
Hello <br> <br> <br> My Order *** was placed on the 27th November. I received notification that it would be delivered on Monday the 30th November before 5pm. It was not delivered that day. At 23:42, I received a notification stating that my order has been delivered. <br> <br> I called the call centre on the 1st December. I spoke to Melissa Ayer who confirmed that she will speak to the delivery guy and she will call me back to tell me what is going on. Nobody called back. I then called back two hours later and spoke to Stacey who also said she will find out from the delivery team and get back to me. She sent me a notification email saying that she is attending to this query, but the day had gone by and still nothing. <br> <br> I then called back during the afternoon and spoke to Siya. He assisted me well and tried his best. He said he will try to get the delivery team to locate where my package was sent and get it to me within the 1st December. <br> I stressed the importance of having it on the 1st Dec as it was a birthday gift for a family relative. <br> <br> I am highly disappointed that my package was sent to the wrong address and nobody could honour the delivery date promised.
We're sorry that we did not provide you with the feedback and assistance that was promised to you sooner. This matter should have been escalated when you first raised it to ensure that it is corrected as quickly as possible. We'll address this delay with the agents who initially assisted you and will take the necessary corrective action. We're investigating the incorrect delivery with our courier management team as it's unacceptable that your parcel was delivered to someone else.
We'd really like to make this up to you and will do our best to get your order delivered to you ASAP. We kindly as for a little bit of time to address this with the relevant departments to see how best we can resolve this matter soonest. Our team will make sure that you're kept informed of any developments.
Sincerely,
takealot.com
We're sorry that we did not provide you with the feedback and assistance that was promised to you sooner. This matter should have been escalated when you first raised it to ensure that it is corrected as quickly as possible. We'll address this delay with the agents who initially assisted you and will take the necessary corrective action. We're investigating the incorrect delivery with our courier management team as it's unacceptable that your parcel was delivered to someone else.
We'd really like to make this up to you and will do our best to get your order delivered to you ASAP. We kindly as for a little bit of time to address this with the relevant departments to see how best we can resolve this matter soonest. Our team will make sure that you're kept informed of any developments.
Sincerely,
takealot.com