1 reviews | Active since Mar 2009
Not willing to assist customer
I find it extremely disappointing that I have to make a complaint to get a Manager to efficiently attend to my issues.<br> <br> 3 Issues:<br> <br> 1 - Ordered item, not as described. Lower spec given.<br> 2 - Paid for a Pre Order - will only receive it 3/4 days after as Takealot is dispatching on the 20th. Instead of the 17th like the rest of the world. Nevertheless, requested that they send the key to me on the 20th. Flat out no. Requested for expedited shipping - no feed back. No alternatives offered.<br> 3 - Unique Voucher code not functioning.<br> <br> I did call on Friday. Manager did not return my call in the afternoon. Called on Saturday, requested for another Manager to call me. Nothing. Called this morning +/- 10. Asked for a manager to call me by 11.30. Guess what? Nothing. Did state that I will log a complaint if not called.<br> <br> I find it pathetic that I have to kick up a fuss to get efficient service.<br> <br> Please assist. <br> Thank you
It's unacceptable that you needed to come to Hello Peter to receive the feedback and assistance you require. The agents who initially assisted you should have made sure the issues you raised were escalated to the relevant individuals to ensure that your queries were answered and complaints dealt with as best possible. Our complaints team will be in touch with you shortly to get a bit more insights into the three issues you've raised and they'll make sure that these are addressed accordingly with the responsible departments.
We apologise for the frustration this must have caused. We'd love to turn this experience around with you and will endeavour to resolve these issues as quickly as possible.
Sincerely,
takealot.com
It's unacceptable that you needed to come to Hello Peter to receive the feedback and assistance you require. The agents who initially assisted you should have made sure the issues you raised were escalated to the relevant individuals to ensure that your queries were answered and complaints dealt with as best possible. Our complaints team will be in touch with you shortly to get a bit more insights into the three issues you've raised and they'll make sure that these are addressed accordingly with the responsible departments.
We apologise for the frustration this must have caused. We'd love to turn this experience around with you and will endeavour to resolve these issues as quickly as possible.
Sincerely,
takealot.com