Not what I have come to expect of Takealot, the biggest online retailer in South Africa!

I am a regular client of Takealot and has always been satsfied witht the service. Last week I placed another order and notice that the delivery was scheduled while I was out of town. Due to limited connectivity, I could not reschedule the delivery. However, when the delivery person contacted me on 16 December, I indicated that I would only be available for delivery on 19 December. It seems as if this information was not passed on to the delivery staff, as another delivery was scheduled for 18 December, which I obviously could not receive, being out of town. This morning I was informed that the order was cancelled in total, despite my clear communication of my availability for delivery.